logo

Navigation

Quick Access

Privacy Policy

For Customer

ReviveReadings – Privacy Policy

ReviveReadings (“we”, “our”, “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, mobile services, consultations, or digital products (“Services”).

By using ReviveReadings, you agree to the practices described here.

1. Information We Collect

We collect the following types of information:

A) Personal Information Provided by You

  • Name
  • Date of birth, time, and place (for astrology readings)
  • Contact details (email, phone number)
  • Payment information (processed via secure third-party gateways)
  • Messages, questions, or details shared during consultations
  • Uploaded documents or birth charts (if applicable)

B) Automatically Collected Information

  • IP address
  • Device information
  • Browser type
  • Usage patterns
  • Cookies for enhancing website experience

We do NOT collect or store your bank passwords, credit card numbers, or financial login details.

2. How We Use Your Information

We use your information to:

  • Provide accurate astrology/tarot/spiritual consultations
  • Generate reports and personalised readings
  • Process payments securely
  • Improve our platform performance and user experience
  • Communicate booking updates, reminders, or service-related notifications
  • Maintain safety, security, and fraud prevention
  • Respond to your support queries

Your information is used strictly to enhance your client experience.

3. Confidentiality of Your Readings

Your conversations, birth details, charts, or personal discussions with our experts are treated as 100% confidential.

We never:

  • share your personal details with external parties
  • reveal chat/call discussions to anyone
  • use your information for advertisements without permission

Only authorised team members or your assigned expert may view details necessary to complete your reading.

4. Sharing of Data

We do not sell, rent, or trade your personal information.

Your data is only shared with:

  • Secure payment processors (for transactions only)
  • Technical service providers (hosting, security, analytics)

These partners follow strict privacy and data-protection rules.

We may disclose information only when:

  • Required by Indian law, court order, or legal request
  • Necessary for protection against fraud, threats, or abuse

5. Data Storage & Security

We use industry-standard security measures to protect data, including:

  • Encrypted servers
  • Secure payment gateways
  • Restricted internal access
  • Regular updates and threat monitoring

While we take strong measures, no system is 100% secure.

Users are encouraged to maintain safe passwords and avoid sharing login details.

6. Your Rights as a Client

You have the right to:

  • Access your stored information
  • Request correction of inaccurate details
  • Request deletion of your account or personal data
  • Withdraw consent from marketing communications
  • Request copies of your conversations or reports

To exercise any right, email us at: [[email protected]].

7. Cookies & Tracking

We may use cookies to:

  • Improve website speed
  • Understand user behaviour
  • Remember login details (optional)
  • Personalize your browsing experience

You can disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to external websites.

We are not responsible for their privacy practices.

Please review their policies before sharing information.

9. Children’s Privacy

Services are intended for individuals 18 years or older.

We do not knowingly collect information from minors without guardian consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.

Updated versions will be posted with a new “Last Updated” date.

Continued usage indicates acceptance of the changes.

11. Contact Us

(Parent company :Re-vive Fitness and Beauty private limited)

For any privacy-related questions or concerns:

[email protected]







For Experts

ReviveReadings(Owned & Operated by Re-vive Fitness and Beauty Private Limited) – Privacy Policy for Experts

This Privacy Policy explains how ReviveReadings (“we”, “our”, “platform”) collects, uses, stores, and protects the personal information of experts (“you”, “expert”, “reader”, “advisor”) who work on or with the platform.

By registering or providing services on ReviveReadings, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information during onboarding and while you use the platform:

A. Personal Identification Information

  • Full name
  • Date of birth
  • Government ID proof (Aadhar/PAN/Passport)
  • Photograph (optional but recommended)
  • Contact details (email, phone number)

B. Professional Information

  • Area of expertise (astrology, tarot, etc.)
  • Work experience
  • Qualifications or certifications
  • Bio and profile details for display on the platform

C. Financial & Payment Information

  • Bank account details for payouts
  • UPI ID or payment integration details
  • PAN or GST details (if applicable)
  • Revenue analytics and payout history

D. Platform Usage Data

  • Login information
  • Availability hours
  • Session duration and performance analytics
  • Communication analytics (response time, cancellation rate, etc.)

E. Device & Technical Data

  • IP address
  • Browser type
  • Operating system
  • Device identifiers
  • Cookies for platform functionality

We do not collect unnecessary sensitive personal data.

2. How We Use Your Information

Your information is used to:

A. Operate and Improve the Platform

  • Display your public expert profile
  • Match you with clients
  • Facilitate chat, call, or report-based services
  • Maintain quality and performance records

B. Process Payouts

  • Verify your identity
  • Transfer earnings to your bank account
  • Maintain accurate financial statements and invoices
  • Comply with tax laws of India

C. Provide Support & Security

  • Respond to technical or account issues
  • Prevent fraud, misuse, or unethical behavior
  • Maintain the safety of experts and clients

D. Compliance

  • Follow regulatory obligations (KYC, taxation, court orders, law enforcement if required)

We never use expert data for resale, marketing, or sharing with third parties without permission.

3. Sharing of Expert Information

We DO NOT sell or trade your information.

Your data may be shared with:

  • Payment processors/banks for payouts
  • Government authorities to comply with legal requirements
  • Technical service providers (hosting, analytics), strictly under confidentiality
  • Internal team members for operational purposes

Your personal contact details (email, phone number) are never shared with clients.

4. Confidentiality & Data Protection

ReviveReadings follows strict confidentiality rules:

  • Expert personal data is stored securely and encrypted where applicable.
  • Access is limited to authorized personnel only.
  • Regular audits ensure misuse does not occur.
  • Data is protected against theft, unauthorized access, or breaches.

Experts must also:

  • Keep client information confidential.
  • Not store screenshots, chat logs, or client charts outside the platform.
  • Not share client details with any third party.

5. Experts Rights

You have the right to:

  • Access your personal data stored with us
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal retention rules)
  • Request clarification on how your data is used
  • Withdraw from the platform at any time

However, financial and legal records may be retained for audit compliance for up to 5–7 years, as required by law.

6. Data Retention

We retain expert data only for as long as necessary to:

  • Maintain active accounts
  • Complete audits and payout verification
  • Comply with tax and legal obligations

Inactive expert profiles may be archived but remain protected.

7. Cookies & Tracking

We use cookies to:

  • Maintain session login
  • Improve platform experience
  • Track technical errors
  • Optimize expert performance analytics

You may disable cookies, but certain platform features may stop working.

8. Security Measures

We use:

  • Firewall protection
  • SSL encryption
  • Secure payment gateways
  • Limited internal access
  • Periodic security audits

Despite strong measures, no platform can guarantee 100% security.

However, ReviveReadings continuously works to keep data safe.

9. Third-Party Links

If you access external links (e.g., social media, payment portals), their privacy policies apply.

ReviveReadings is not responsible for third-party content.

10. Policy Updates

We may revise this Privacy Policy to reflect:

  • Legal changes
  • Operational improvements
  • Platform upgrades

Updated policies will be posted with a new “Last Updated” date.

Continued use implies acceptance of the revised policy.

11. Contact Information

For privacy-related concerns or data requests:

[email protected]